Maintech Announces "Hands & Eyes" Support for IT Data Centers
Oct 15, 2012 5:22:20 PM
CRANFORD, NJ, October 15, 2012—Maintech, a leading IT Infrastructure Support Services provider, has launched its “Hands & Eyes” support program. “Hands & Eyes” provides clients with guaranteed availability of experienced and capable IT Support personnel to respond on-site for data center issues that cannot be resolved remotely via a help desk. Team members are pre-badged and screened by Maintech and the client. The scope of support includes server reboots, network switch troubleshooting, rack & stack, install/decoms, reset of stuck tape drives, and escorts. The program is designed to offer data center services that require physical and technical presence, but not necessarily a highly specialized skill-set. Maintech “Hands & Eyes” programs include options for dedicated, on-site around the clock support as well as on-call, dispatch support with guaranteed two-hour on-site response.
“Our intent in developing ’Hands & Eyes’ support has been to provide clients with customized, right-sized data center infrastructure support, resulting in more efficient and cost-effective data center operations. Additionally, ’Hands & Eyes’ support complements Maintech’s other data center services such as break-fix maintenance and remote NOC monitoring,” said John Esposito, Maintech Vice President of Sales.
Maintech was founded in 1973 as a Third Party Maintenance (TPM) company delivering IT Hardware Maintenance services to the Financial Services and Telecommunications marketplaces. Over the years, Maintech has evolved into a truly Independent Services Organization (ISO) delivering a comprehensive portfolio of single-source Managed Services for IT Infrastructure Support including Hardware Maintenance, NOC Monitoring, Server and Network Administration, Cloud Services, Help Desk, IT Asset Management/Destruction and many more. Maintech serves customers ranging from the SMB to the Fortune 100 global enterprise marketplace.Collectively, Maintech and its sister company DecisionOne, represent the largest IT Infrastructure Services-only company in the market today.
For more information about Maintech’s "Hands & Eyes" Support for IT Data Centers, contact Germán Hurtado at (973) 330-3230 or via email at email@example.com , or visit www.maintech.com.