CRANFORD, NJ, October 15, 2012—Maintech, a leading IT Infrastructure Support Services provider, has launched its “Hands & Eyes” support program. “Hands & Eyes” provides clients with guaranteed availability of experienced and capable IT Support personnel to respond on-site for data center issues that cannot be resolved remotely via a help desk. Team members are pre-badged and screened by Maintech and the client. The scope of support includes server reboots, network switch troubleshooting, rack & stack, install/decoms, reset of stuck tape drives, and escorts. The program is designed to offer data center services that require physical and technical presence, but not necessarily a highly specialized skill-set. Maintech “Hands & Eyes” programs include options for dedicated, on-site around the clock support as well as on-call, dispatch support with guaranteed two-hour on-site response.
“Our intent in developing ’Hands & Eyes’ support has been to provide clients with customized, right-sized data center infrastructure support, resulting in more efficient and cost-effective data center operations. Additionally, ’Hands & Eyes’ support complements Maintech’s other data center services such as break-fix maintenance and remote NOC monitoring,” said John Esposito, Maintech Vice President of Sales.
Maintech was founded in 1973 as a Third Party Maintenance (TPM) company delivering IT Hardware Maintenance services to the Financial Services and Telecommunications marketplaces. Over the years, Maintech has evolved into a truly Independent Services Organization (ISO) delivering a comprehensive portfolio of single-source Managed Services for IT Infrastructure Support including Hardware Maintenance, NOC Monitoring, Server and Network Administration, Cloud Services, Help Desk, IT Asset Management/Destruction and many more. Maintech serves customers ranging from the SMB to the Fortune 100 global enterprise marketplace. Collectively, Maintech and its sister company DecisionOne, represent the largest IT Infrastructure Services-only company in the market today.